Delivery and returns

DELIVERY

Once you have paid for your item(s), a confirmation email will be sent to the email address you registered with us. Once the order is shipped, you will get a shipping confirmation email and then a text and email from DPD to inform you of your delivery time.

Please note: If you are not at your chosen address when DPD attempts to deliver your parcel, and no alternative instructions are placed through its website or app (e.g. a named safe place), it will try a neighbour or leave your package at your nearest DPD Pickup parcelshop. If you do not receive a calling card, please consult the DPD app, your emails, or text messages for the location of your parcel. Should your delivery not be received within 3 working days of despatch, please contact us at help@steptronicfootwear.com 

UK* DELIVERY
Free DPD next working day delivery on all orders over £90.
Order before 14:00 to receive next working day delivery. Not applicable in sale periods. DPD standard delivery costs £6. Standard delivery applies on orders under £90.00.  Standard delivery is delivered within 2-5 working days.
*Please note that due to recent legislation changes we are currently not delivering to Northern Ireland or the EU.  We do apologise for any inconvenience that this may cause. 

 

CHRISTMAS RETURNS PERIOD

Orders placed between Monday 18th November 2024 until 29th December 2024 can be returned up to and including Monday 14th January 2025

RETURNS

We accept returns on all orders within 14 days of delivery. Unwanted items must be returned at your cost, in their original packaging, unused and in perfect condition; and please make sure that the returns form is completed and included.

Please send your items to

COMFORT SHOES LIMITED RETURNS

CURVER WAY, WILLOWBROK CENTRAL INDUSTRIAL ESTATE

CORBY, NORTHAMPTONSHIRE, NN17 5XN

If returning a product within the permitted 14 days from delivery window because the Product is defective, we will examine the returned Product and if found to be faulty we will refund the price of the Product in full - including any charge you paid for us sending the product to you and we will refund the cost incurred by you in returning the faulty product to us.

If it is outside the permitted 14 day returns window and you have a product you believe is faulty, email help@steptronicfootwear.com with full detail of what you believe the fault is, and we will be able to advise on the next steps.

EXCHANGES

Unfortunately, we are unable to offer exchanges.

If you would like to exchange an item for a different size or alternative product, please return the item purchased from our website for a refund (if it meets the requirements of our refund policy) and place a new order for your replacement items.